Bettermode Review: The Ultimate Community Platform for 2024

Julia Baker
Updated: November 10, 2024

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Table of Contents

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Bettermode is a customer community platform with customization options, template gallery, and an App Store for integrations and embed options.

Bettermode incorporates multiple features to improve user engagement and provide support, utilizing user-generated content to increase organic traffic.

The platform is designed to assist brands and creators in building online communities with customization options, data ownership, and increased customer retention rates. It is also highly scalable, accommodating anywhere from thousands to millions of members for each community.

Leading to results like these:

Three times the user engagement.
There has been a 50% decrease in the number of support tickets.
There was a 20-point increase in NPS and CSAT scores.
There has been a 30% increase in organic traffic.

Bettermode offers a comprehensive platform for managing community interactions, including forum discussions, ideation, help center, events, and product roadmap.

Now, let’s explore some important features and practical applications.

Key Features

Pre-built templates are available for launching popular use cases such as customer support and product updates in your community, allowing for customization to suit your specific needs.
Create your ideal community layout with customizable, no-code design options including flexible layouts, header and footer choices, navigation options, and themes to match your brand. Simply select, arrange, and configure blocks to bring your vision to life.
The CMS has a feature that enables community managers to create various post types tailored to specific needs, such as event posts with location and time information, or Q&A posts that allow members to upvote or follow questions.
The software seamlessly integrates with popular platforms such as Slack, Salesforce, HubSpot, and Intercom to prevent disruptions in your business workflow.
The App Store offers a variety of apps for users to enhance functionalities and streamline workflows.
By embedding this feature into your mobile app or website, you can enhance the customer experience and increase community adoption as customers interact with your product or website.
The Developer Portal offers the ability to create custom apps and integrations using API and Webhooks for a unique look and functionality.

Templates and user experience

Bettermode’s platform is user-friendly for administrators, moderators, and community members. It offers customization options, a template gallery, and social community management tools. The platform also has an App Store for easy integrations with third-party apps and embedding options available.

Bettermode provides a range of community spaces for various needs, including forum discussions, ideation, help centers, and events. The platform offers a holistic experience with options for community engagement such as product roadmaps and events.

Bettermode offers a range of features that promote user engagement. The platform facilitates the creation of online communities where peer-to-peer support and interaction are encouraged. This community dynamic fosters engagement, enabling businesses to leverage user-generated content and attract organic traffic.

Customization

Bettermode offers customizable features that can be tailored to fit your brand and community objectives. Learn more about how you can personalize Bettermode to suit your needs.

The block-based builder

Bettermode’s block-based builder offers a simple solution for designing your community’s layout. Choose from a variety of blocks such as text, image, video, forms, and social feeds, and arrange them as needed to create a visually appealing and functional layout for your community.

Ready-to-use templates

Bettermode offers premade templates that can help you quickly set up your community space. The templates cover a variety of categories such as events, ideation, job boards, and product updates, with a focus on what works best for each. You can customize these templates to align with your brand’s style and color schemes.

An ecosystem of apps

Bettermode’s app ecosystem offers features such as polls, surveys, quizzes, events, blogs, and forums. It creates an interactive space for community engagement. Integration with business tools like HubSpot, Salesforce, and Zendesk is seamless, making it an extension of your tech stack.

Developer platform

Bettermode’s developer platform offers a wide range of customization options, including APIs, webhooks, SDKs, and code snippets to help extend community capabilities. Users can introduce unique features or integrate external services using these tools.

Embed tools

Bettermode offers a range of tools including widgets, APIs, and third-party integrations to help users create a dynamic online community platform. Whether you are a business or developer, there are resources available to support the development of an engaging and interactive customer community.

Widgets: Your shortcut to community engagement

Widgets are a convenient tool for adding community features such as discussions, polls, and events to a website. Bettermode’s widgets offer a solution for easily embedding code into a site’s HTML to display a variety of community elements. These widgets not only provide valuable content but can also be customized to fit specific needs.

APIs: For tailored integrations and advanced workflows

Bettermode’s APIs facilitate the development of customized community features for businesses by connecting their platform to websites or applications, allowing for streamlined communication and data exchange. APIs enable businesses to personalize workflows, integrate specific features, and create the desired user experience for their community.

The App Store: Connect with third-party tools you love

Bettermode’s App Store provides seamless integration with a variety of popular third-party services, such as HubSpot, Salesforce, Zendesk, Mailchimp, and Slack.

Apps and integrations

Bettermode provides various apps and integrations to enhance your tech stack, helping you improve your ability to create a cohesive customer experience. Let’s discuss how you can make the most of Bettermode’s offerings.

The power of automation: Zapier and Appcues

Bettermode offers integration with Zapier and Appcues, allowing users to connect with various platforms for automated tasks and data transfers. Appcues provides a personalized touch to create custom user experiences that reflect brand values and objectives.

Transform customer service: Salesforce and Zendesk

For businesses looking to streamline their customer relationship management and support systems, the Salesforce and Zendesk integrations provide real-time data syncing to ensure up-to-date information for customer service and CRM departments. This can lead to quicker issue resolution and improved customer satisfaction and loyalty.

Drive informed decisions: Amplitude and FulStory

Understanding the way your community engages with your platform is essential for maximizing performance. Tools such as Amplitude and FullStory provide detailed analytics on user behavior and community metrics, offering valuable insights from individual user journeys to broader engagement trends. These integrations offer a comprehensive overview of your community’s dynamics, enabling you to develop data-driven strategies.

Custom integrations: API and Webhooks

Bettermode provides API and webhooks for custom integrations tailored to meet specific business requirements. Users have the flexibility to develop their own integrations to connect with specialized tools or create unique community features. The customization options available with Bettermode’s API and webhooks are vast.

Explore and expand: Bettermode’s community page

Bettermode’s community page is a resource for discovering new integrations and requesting additions. It provides a list of available apps and integrations, along with a responsive team willing to listen to your needs.

Developer platform

In the digital age, a unified community platform can make a significant impact. Bettermode offers a developer platform to empower developers with the necessary tools to improve community experiences.

Get complete flexibility with GraphQL API

The core of Bettermode’s developer platform is the GraphQL API. This API offers a versatile and robust solution for all your data requirements. It allows you perform various operations, such as basic CRUD tasks (Create, Read, Update, Delete) and advanced queries like filtering, sorting, and pagination. By utilizing this API, you gain complete control over how you engage with resources like members, posts, comments, and spaces.

Stay in the know with Webhooks

Webhooks serve as notifications for events within the Bettermode platform, allowing for the automation of actions or workflows in various systems or services. For example, receiving an email notification when a new member joins a community or updating a CRM entry after a purchase is made.

Get creative with Liquid Template Engine

The Liquid template engine enables users to enhance platform customization by allowing the injection of custom scripts for dynamic content creation and the implementation of logic within community pages. This includes personalized messages, conditional elements, and calculations for various functionalities.

Tailor-Made Experiences with React SDK

Bettermode’s React SDK allows for the development of custom user interfaces that are tailored to your community’s needs. This software development kit enables the creation of user experiences that work well on any device. It also allows for the embedding of third-party apps to provide additional functionalities to community members.

Bettermode’s developer platform is a comprehensive ecosystem that enables developers to bring their community-building visions to fruition, rather than just an add-on feature.

Pricing comparison

Bettermode offers a pricing model starting at $599 per month, with a range of features included in the package.

Advanced apps
Single sign-on (SSO)
Fully white-label
API and webhooks
Staging environment
Customer success manager

In addition, there is an Enterprise package available for large businesses or those in regulated industries, with pricing details provided upon request.

Enterprise-grade security
Data residency
Audit and activity log
Uptime SLA
Master service agreement
SAML authentication

Bettermode Pricing

Customer reviews and testimonials

The advanced plan begins at a monthly price of $599.
The Advanced plan is designed for brands and companies looking to expand.
The Enterprise plan is designed for large businesses and companies in regulated industries.

Best for: The platform is designed to help companies of varying sizes enhance customer experience, scale customer success, and streamline product marketing programs in a unified manner.

Discover Bettermode through testimonials from customers who have utilized its comprehensive solution to improve customer experience and engagement. Read reviews below that highlight the effectiveness of Bettermode.

User-friendly and flexible

Bettermode is user-friendly for both Admins and users. The interface is clean and configurable. It has been effective in creating a user-friendly community for our clients. The Bettermode support team is helpful with improvements and specific requirements. They work to make upgrades when possible.

Excellent alternative to Facebook Groups

Bettermode is a great alternative to Facebook groups. It is simple to set up, customize, and manage. In addition, it is affordable compared to other platforms. I recommend Bettermode for creating a brand or product community.

A comprehensive review by Ciroapp

The leadership team at Bettermode is exceptional. They offer strong customer support. This review of the Bettermode community software platform took 2-3 days to write because I have confidence in the product. You may want to consider giving it a try.

Bettermode is indicated as a compelling choice for brands and organizations looking to build a strong community or increase customer engagement. User reviews demonstrate its effectiveness in standing out in a competitive marketplace.

User ratings

Users of Bettermode are finding the platform user-friendly thanks to the helpful customer support and easy onboarding process.

G2: 4.6/5
Capterra: 4.8/5
GetApp: 4.8/5

Bettermode: Use cases

Bettermode use cases

Self-service options for customers.
Improving customer support and success at scale
Discussion on product ideation and feedback.
Customer marketing and growth

Bettermode key industry segments

Software and SaaS
Goods and services for consumers
Online training includes cohort-based courses.
If you are curious, you can try out a demo now.

UI/UX

Bettermode is designed to be user-friendly, providing easy access to website creation for individuals at any experience level. With templates available for over 25 popular use cases, users can quickly create a website without starting from scratch. The intuitive design and content block interface allow for easy customization and rearrangement of elements.

Pros

Very flexible and customizable
Extensive template library (for 25 most common use cases)
Built-in CMS
Suitable for people without any web design or technical background

Cons

No forms for product management
No RSVP functionality yet

Conclusion

In conclusion, Bettermode is a highly recommended alternative to Facebook groups for creating and managing communities. With its user-friendly interface, extensive template library, and excellent customer support, Bettermode stands out as a reliable platform for building brand communities and engaging with customers. Its flexibility and customization options make it suitable for users of all experience levels. While there are some limitations such as the lack of forms for product management and RSVP functionality, Bettermode continues to receive high ratings from users across various review platforms. Overall, Bettermode is a solid choice for brands and organizations looking to enhance customer engagement and community building efforts.

Frequently Asked Questions

Who are the typical users of Bettermode?

Bettermode serves a broad range of customers.The categories are as follows: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000.

What languages does Bettermode support?

Bettermode offers support for a variety of languages including Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Romanian, Spanish, Swedish, Traditional Chinese, and Turkish.

What level of support does Bettermode offer?

Bettermode provides various support options including Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat.

What other apps does Bettermode integrate with?

Bettermode is compatible with a variety of applications, including Amplitude, Discord, FullStory, Google Analytics 360, Google Calendar, Google Cloud, Hotjar, HubSpot CRM, HubSpot Sales Hub, Intercom, Jira, Meta for Business, Mixpanel, Salesforce Sales Cloud, Segment, SendGrid, Slack, Stripe, Zapier, and Zendesk Suite.